Terms and Conditions

Last updated: August, 12 2024

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the https://sunfireheaters.com website (the “Service”) operated by Rock Energy Systems LLC/DBA: SunFire (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who wish to access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you do not have permission to access the Service.

Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of SunFire Heaters and its licensors. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of SunFire Heaters.

E-Commerce Online Orders

By completing and submitting an electronic order, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Please note that products will not be shipped until we have authorization from your payment card issuer. We will not be liable if there is a delay, and we will not accept your order if payment is not authorized.

Certain steps must be followed for a contract to be formed, as described below.

After you have placed your order:

You will receive an email to acknowledge your order. It will confirm which products you have ordered, but it may not constitute an acceptance of your order unless your payment has been authorized.

Your order will be accepted and shipped providing the following:

• • We have the product(s) in stock

• • Your payment is authorized

• • You have not canceled your order

We reserve the right to refuse any order. If the product you ordered is not in stock, you will be notified to offer you the option to cancel your order or keep your order to ship as promptly as the product becomes available.

All E-Commerce transactions on this website include the terms, conditions, and information contained in our Privacy Policy.

 

Return Policy

Refunds are allowed within 30 days of order delivery for a full refund. This applies to E-commerce orders purchased on this website (sunfireheaters.com) only and will not apply to orders purchased from any other retailer or website. The product(s) must be returned in new condition in their original packaging or palletized crate for a full refund. You are responsible for all freight costs to ship the product(s) back to Rock Energy Systems LLC, DBA: SunFire. Prior authorization must be received prior to the return of any product. Please contact us by phone at (855) 251-1649 or by email at support@sunfireheaters.com to receive a Return Material Authorization (RMA) Number. Products must be returned along with the RMA number to the address below in order to receive a refund:

Rock Energy Systems
4109 Capital Cir
Janesville, WI 53546.

 

Pricing and payment

Prices throughout the website are quoted in U.S. dollars, and payment can only be accepted in U. S. Dollars. Packing and delivery costs, if any, will be added to the total price of your purchase if not already included in the product pricing.

While we make every effort to ensure that the products shown on our website are currently available at the price shown, we cannot guarantee that this will always be the case. If products you have ordered are unavailable, you will be notified as soon as possible.

The price you pay is the price of the products shown at the time you place your order, even if the price of the product has since changed.

Your payment card will be debited for your order at the time the order is placed. By submitting an online order with Rock Energy Systems LLC, you expressly agree not to request a ‘charge back’ of any fees or payments for said orders, and that no dispute with Rock Energy Systems, LLC will be raised with or adjudicated by the credit card company. Rather, you agree to contact Rock Energy Systems/SunFire directly at (855) 251-1649 to resolve the issue or obtain a refund pursuant to the product guarantee.

Where an offer mentions that an item is reduced in price, eg: half-price, the discount will be calculated at checkout before any postage or packaging charges are applied.

Delivery information

Please see individual product sales pages for information about delivery and shipping charges, where applicable.

We will do our best to contact you regarding the shipment of your order in a timely manner. For questions about your order or delivery, please call us at (855) 251-1649 or email us at info@sunfireheaters.com.

Changes to Terms & Conditions for buying products online

We reserve the right to change these Terms & Conditions for buying products online from time to time. If this happens, we will post the new Terms & Conditions for buying products online on this website. If you do not wish to be governed by the revised Terms & Conditions for buying products online, you must not place any further orders.

These Terms & Conditions are governed by the law of the United States and the State of Wisconsin and you and we agree to use the Wisconsin courts should any dispute arise.

If any part of these Terms & Conditions for buying products online is found to be invalid by law, the rest of them remain valid and enforceable.

Links To Other Web Sites

Our Service may contain links to third party web sites or services that are not owned or controlled by SunFire Heaters.

SunFire Heaters has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.

You acknowledge and agree that SunFire Heaters shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such third party web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third party web sites or services that you visit

 

Sharing Images and Social Media

We offer customers to send us images, videos, or social media links of the products they have purchased from us and how they are used. This can be done but is not limited to the following methods, email, via this website, and the SUNFIRE app. By sending us this media or links, the customer or user agrees to allow us the full use of these images to be used on this website, social media, emails, marketing, presentations, and any other multimedia we choose. We will not share customer name or information without the permission of the customer/user.

Social media links shared may be posted on any and all SunFire social media platforms including but not limited to YouTube, Instagram, Facebook, X, LinkedIn. The embedded images/videos may be downloaded for use in other media forms including emails, advertising, marketing, and presentations.

 

Termination

We may terminate or suspend your access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Indemnification

You agree to defend, indemnify and hold harmless SunFire Heaters and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees), resulting from or arising out of a) your use and access of the Service, or b) a breach of these Terms.

Limitation Of Liability

In no event shall SunFire Heaters, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

SunFire Heaters its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.

Exclusions

Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Wisconsin, United States, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have had between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.

Contact Us

If you have any questions about these Terms, please contact us.

• • By email: info@sunfireheaters.com

• • By phone number: 1-855-251-1649